Privacy policy

Last Updated: June 11, 2026

At Tivoria, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

To operate our business and provide our services, we may collect certain information from customers, including:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order and Transaction Information

  • Products purchased
  • Order history
  • Payment confirmations
  • Returns, exchanges, and refund records

Account Information

  • Login credentials
  • Account preferences and settings

Customer Communications

  • Customer service inquiries
  • Feedback and reviews
  • Communications submitted through our website or support channels

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage and interaction data

How We Collect Information

We may collect information in the following ways:

  • Directly from you when placing an order, creating an account, subscribing to communications, or contacting customer support
  • Automatically through cookies and similar technologies when using our website
  • Through service providers that support payment processing, shipping, analytics, customer support, and website operations
  • From trusted business partners where permitted by applicable law

How We Use Your Information

We use personal information to operate our business and provide our services, including to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Manage returns, refunds, and exchanges
  • Provide customer support
  • Improve website functionality and user experience
  • Maintain account security
  • Prevent fraudulent or unauthorized activity
  • Comply with legal obligations
  • Communicate important service-related information

Where permitted by law, we may also send promotional communications, special offers, or product updates. You may opt out of marketing communications at any time.

Sharing of Information

We may share personal information when necessary to operate our business and provide services, including with:

  • Shopify and related platform providers
  • Payment processors
  • Shipping and logistics providers
  • Customer support providers
  • Analytics and website service providers
  • Marketing service providers
  • Government authorities or regulatory bodies when required by law

We do not sell personal information for monetary compensation.

Shopify Platform

Our store is powered by Shopify. Shopify may process information necessary to support store operations, payment processing, security, and platform functionality.

For additional information regarding Shopify's privacy practices, please refer to Shopify's Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Operate and maintain our website
  • Remember customer preferences
  • Analyze website performance and traffic
  • Improve customer experience
  • Support marketing and promotional activities

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features and functionality.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for individuals who have not reached the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Data Security and Retention

We implement reasonable administrative, technical, and organizational measures designed to help protect personal information.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Personal information is retained only for as long as necessary to:

  • Provide our services
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict certain processing activities
  • Withdraw consent where applicable
  • Opt out of marketing communications

To exercise any applicable privacy rights, please contact us using the information provided below.

We may request verification of identity before processing certain requests.

International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required by applicable law, appropriate safeguards are implemented to help protect personal information involved in international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or regulatory obligations.

Any updates will be posted on this page together with the revised Last Updated date.

Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Store Name: Tivoria

Legal Representative: Mackenzie Cline

Email: admin@tivoria.shop

Phone: +1 217-251-5987

Business Address: 313 Oak St, Paris Illinois 61944, United States